We are seeking a detail-oriented and organized Online Documentation Clerk to join our team. The ideal candidate will be responsible for managing, organizing, and maintaining various documents while ensuring accuracy and confidentiality. This role requires strong administrative skills and the ability to work in a fast-paced environment. Candidate will play a crucial role in supporting our operations and enhancing customer satisfaction through effective document management.
Responsibilities
- Organize and maintain electronic and physical documents to ensure easy retrieval and compliance with company policies.
- Assist with administrative tasks, including data entry, filing, and document preparation.
- Provide customer support by addressing inquiries related to documentation processes.
- Proofread documents for accuracy, clarity, and adherence to company standards.
- Utilize QuickBooks for managing financial documents and transactions as needed.
- Exhibit excellent phone etiquette when communicating with clients or vendors regarding documentation needs.
- Collaborate with team members to improve office management processes and enhance overall efficiency.
- Maintain confidentiality of sensitive information while ensuring compliance with relevant regulations.
Qualifications
- Previous experience as a data entry clerk or in a similar administrative role is preferred.
- Strong computer literacy skills, including proficiency in Microsoft Office Suite and QuickBooks.
- Excellent typing skills with attention to detail for accurate data entry.
- Bilingual candidates are encouraged to apply, as this will enhance communication with diverse clients.
- Strong organizational skills with the ability to manage multiple tasks effectively in a fast-paced environment.
- Proven experience in customer support roles, demonstrating the ability to handle inquiries professionally.
- Familiarity with proofreading techniques to ensure high-quality documentation output.