Field Service Supervisor – Service Truck Technician

Responsible for driving the service truck to a customer site to respond to an emergency or break-down on rotary equipment.  Perform sales calls to existing and potential customers when not responding to break-down situations.

This position is all travel – up to 220-300 days away from home (holidays included) – lots of miles on the road.  Work up to twelve (12) hour shifts, in various plants and all-weather conditions.  Primary point of contact with the customer during project.

Hiring for Western Division:  - Washington, Oregon, California, Arizona, Utah, Idaho, Montana, Wyoming, Colorado, or New Mexico

Essential duties and responsibilities:

• Follow strict safety guidelines (MSHA, OSHA, DOT)
• Handle daily progress reports and potential change orders (service tickets)
• Customer service – primary point of contact while on site (maintain customer relations)
• Communicate well with customer and with internal teams
• Trouble-shoot issues with customer’s equipment
• Diagnose root cause and assist in correcting
• Able to execute small jobs leading customer’s personnel and/or internal personnel
• Examples: support roller change-out, float a unit, perform an inspection, perform crack repair, grinding
• Maintain company truck, trailer, tools, and all other assigned equipment
• Performs other duties as assigned

Qualifications:

• Valid Driver’s License is a must
• High School diploma or general education degree (GED)
• Must be highly motivated, self-starter
• One to three years of experience and/or training as a Journeyman Machinist, or equivalent combination of education and experience
• High school or trade school in welding or machining is desirable
• Must pass a weld test for stick and MIG
• Must possess strong mechanical aptitude
• Must possess excellent communication skills
• Must possess basic computer and email skills
• Strong attention to detail required
• Possess strong analytical skills
• Works independently under the pressure of deadline commitments
• Must consistently qualify for DOT medical exam card (annual physical and drug test)
• Must fulfill DOT requirements – max of 70 hours/week, DOT logs for work hours, pre-op inspections, etc.
• Comfortable working at heights (man basket)

• Be able to lift at least 50lbs to shoulder height

Pay and Perks:

• Earn up to $2,120 per week to start – $25/hr. starting pay
• Potential for high yearly income with the additional benefit of a lot of time off (average time off of 10+ weeks per year)
• In field an average of 220-300 days per year
• Full pay for travel to and from job site – portal-to-portal
• Paid individual hotel room and travel expenses while on the job including per diem to cover food
• Holiday bonus
• Uniforms, tools, PPE all supplied
• Robust training with OSHA/MSHA certification
• Opportunities to develop, learn new skills, and advance your career
• No need to relocate - live anywhere

Benefits

• Medical, Dental, and Vision insurance
• 401k
• Turn around on personal expenses is one week
• Travel the country, potential for some international travel
• Online payroll and job schedule
• District Team has a family feel – get to know each other and be part of a team