Barista Manager

Tesla | Visalia, CA

Posted Date 3/26/2020

The Role:

This role is stationed at a revolutionary and upcoming Tesla Supercharger charging station in Kettleman City, CA. The Tesla Supercharger Station Manager and Barista serves quality espresso drinks, Tesla apparel and vehicle accessories. This role oversees 3 other baristas and has responsibility for overall site presentation to create a welcoming environment for guests at the Kettleman City Tesla Supercharger. This position requires excellent customer service skills, coffee expertise, an outgoing personality, and a self-motivated worker. We are looking for someone who is knowledgeable, helpful and approachable to all guests on-site, and able to handle last minute requests while presenting creative solutions to on the spot issues. This position reports to the Tesla Program Manager who works remotely in Tesla Headquarters.


· Provide unparalleled customer service and commitment to customer experience

· Serve specialty coffee drinks with meticulous attention to customer needs (coffee training provided)

· Serve customers quickly and efficiently, create strategies to prevent delays

· Answer customer inquiries regarding coffee, apparel, and vehicle accessories eloquently and concisely

· Transact apparel and vehicle accessory sales

· Replenish general location supplies while maintaining cleanliness of coffee and apparel area

· Assist in maintaining sanitation and orderliness of all equipment and supplies

· Maintain equipment and report any issues immediately to Program Manager

· Follow opening and closing procedures

· Log customer suggestions/complaints to report to Program Manager for future program adjustments

· Record keeping of sales reports

· Consistently keep up with Tesla trends/news

· Manage inventory for all station supplies, apparel, and vehicle accessories

· Point of contact locally for Station issues

· Manages 3 other baristas and interfaces with janitorial staffing as needed

· Goes above and beyond to keeps the site in top condition

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