Barista Manager

Tesla | Visalia, CA

Posted Date 3/26/2020
Description

The Role:

This role is stationed at a revolutionary and upcoming Tesla Supercharger charging station in Kettleman City, CA. The Tesla Supercharger Station Manager and Barista serves quality espresso drinks, Tesla apparel and vehicle accessories. This role oversees 3 other baristas and has responsibility for overall site presentation to create a welcoming environment for guests at the Kettleman City Tesla Supercharger. This position requires excellent customer service skills, coffee expertise, an outgoing personality, and a self-motivated worker. We are looking for someone who is knowledgeable, helpful and approachable to all guests on-site, and able to handle last minute requests while presenting creative solutions to on the spot issues. This position reports to the Tesla Program Manager who works remotely in Tesla Headquarters.

Responsibilities:

· Provide unparalleled customer service and commitment to customer experience

· Serve specialty coffee drinks with meticulous attention to customer needs (coffee training provided)

· Serve customers quickly and efficiently, create strategies to prevent delays

· Answer customer inquiries regarding coffee, apparel, and vehicle accessories eloquently and concisely

· Transact apparel and vehicle accessory sales

· Replenish general location supplies while maintaining cleanliness of coffee and apparel area

· Assist in maintaining sanitation and orderliness of all equipment and supplies

· Maintain equipment and report any issues immediately to Program Manager

· Follow opening and closing procedures

· Log customer suggestions/complaints to report to Program Manager for future program adjustments

· Record keeping of sales reports

· Consistently keep up with Tesla trends/news

· Manage inventory for all station supplies, apparel, and vehicle accessories

· Point of contact locally for Station issues

· Manages 3 other baristas and interfaces with janitorial staffing as needed

· Goes above and beyond to keeps the site in top condition


Share this job